Last updated: [insert date]
We want you to be genuinely happy with your purchase. This policy explains both your legal right to cancel and our extended guarantee.
Your 60-night guarantee
Try the product for up to 60 nights. If you're not satisfied, contact us at [insert support email] within 60 nights of delivery for a full refund, subject to reasonable use of the product.
Your legal right to cancel (Iceland/EEA customers)
Separately from our guarantee, if you are a consumer based in Iceland or elsewhere in the EEA, you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason, under EEA distance-selling rules. To exercise this right, contact us within 14 days of delivery. You'll then need to return the item within 14 days of telling us, in a resalable condition where reasonably possible for hygiene items.
How to request a return
- Email [insert support email] with your order number.
- We'll confirm your return and provide instructions.
- Once received (or, for our 60-night guarantee, once your claim is confirmed), we'll process your refund to your original payment method within [insert number] business days.
Hygiene items
Because this is a mouth-worn product, for hygiene and safety reasons we may ask for photo evidence of any defect rather than requiring the item to be physically returned, at our discretion.
Non-returnable circumstances
Items damaged through misuse, or requests made outside the stated windows, may not be eligible for a refund, without prejudice to your other statutory rights.
Contact
[insert support email] | Imanov LTD, 128 City Road, London, United Kingdom, EC1V 2NX